Refund policy

 

Return & Refund Policy

Thank you for shopping with us! We are committed to providing excellent service and ensuring that you have a positive shopping experience. Please read our Return, and Refund policies below.

Return & Exchange Policy

  • Eligibility: We accept returns or exchanges on items that are defective, damaged, or if the wrong item was sent. To be eligible for a return or exchange, the item must be unused, unworn, and in the original condition it was received (including packaging).

  • Timeframe for Returns: All return requests must be submitted within 14 days from the date of delivery. After this period, unfortunately, we cannot offer a return or exchange.

  • Return Process: If you wish to return an item, please contact our customer service team at [insert contact email] with your order number and details about the item you wish to return. You will be provided with instructions on how to return the product.

  • Return Shipping Costs: Customers are responsible for return shipping costs, except in cases where the item is defective, damaged, or incorrect.

Refund Policy

  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method. Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.

  • Partial Refunds: In certain situations, only partial refunds may be granted, such as items with obvious signs of use, items not in original condition, or items returned more than 14 days after delivery.

Non-Refundable Items

  • Certain products may not be eligible for refunds, including:
    • Perishable goods
    • Custom or personalized items
    • Gift cards

Cancellations

  • If you wish to cancel an order, please contact us immediately at support@skoutley.com. Once an order is shipped, it cannot be canceled, but you may return it following our return policy.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we will arrange for a replacement or a full refund.

Contact Us

If you have any questions regarding our Shipping, Return & Refund Policy, please feel free to contact us at support@skoutley.com or visit our support page.